LED token displays in banks are electronic queue management systems used to organize and streamline customer service.
An LED token display is a digital screen that shows token numbers, counter numbers, and sometimes audio announcements, guiding customers to the correct service counter.
Customers take a token from a dispenser or kiosk.
The LED display shows the current token being served.
Reduces crowding and confusion in banking halls.
Different services (cash, account opening, loans) can have separate token series.
Helps banks balance workload across counters.
Eliminates shouting of names or numbers.
Customers can sit comfortably while waiting.
Perceived waiting time feels shorter and more organized.
Often paired with a voice calling system:
“Token A-305, please proceed to Counter 3.”
Helpful for elderly customers and those not watching the screen.
Modern systems log:
Waiting time
Service time
Number of customers served
Helps management improve staffing and performance.
Single-line LED displays – small branches
Multi-line displays – show multiple counters
Token + counter displays
✔ Faster
service
✔ Reduced customer complaints
✔ Professional branch appearance
✔ Better staff coordination
✔ Supports peak-hour management
Main banking hall
Customer service desk area
Cash counter zone
Loan or special service sections
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